Return Merchandise Policy
We cannot accept the following medicaments back into stock for credit: Enamel Pro, Enamelon, Ziroxide, Topicale, Glitter, Hemodent, RC-Prep, Tastytooth, Tize-It!, Unit-dose applicators.
Credits for Returned Merchandise
Amounts credited for return merchandise may be adjusted for the following reasons. Premier reserves the right to apply additional charges at any time. Clinically contaminated product must be sterilized prior to return.
Full Credit | 15% Restocking Charge | |
---|---|---|
Within 60 days* & documented** | ✓ | |
After 60 days* & documented** or not | ✓ | |
Non-documented & re-saleable | ✓ | |
Medicaments* | Not returnable | Not returnable |
Merchandise with less than 6-month shelf life | Not returnable | Not returnable |
Defective merchandise within 30 days* | ✓ | |
“Special order” Merchandise | Not returnable | Not returnable |
Claims
Doctor’s Returns
Merchandise returned from a doctor through a dealer (requires a written explanation for return), doctor’s name, address and phone number.